Before Responding to a Grievance
When you first receive a grievance from an employee, there are a number of initial steps you should take. Firstly, think about whether the complaint is actually being raised as a grievance (verbal grievances should not be ignored). Then read through your grievance policy and remind yourself about the principles of fairness in the ACAS Code.
Remember that some issues can be dealt with informally so do not automatically move to a formal procedure.
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