Employees should be allowed to appeal if they feel that their grievance has not been resolved satisfactorily. It is an important part of the process. Where an appeal is lodged, consider who is best placed to hear it (it should usually be someone who has not previously had any involvement). They should read the notes from the grievance meeting and then decide whether any more investigation is needed. The same principles of fairness apply to grievance appeal meetings as do to grievance meetings (such as the right to be accompanied; and the need to issue the outcome in writing).
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