Some grievances can be dealt with effectively without going through a formal grievance process.
Grievance policies often encourage employees to raise issues informally with their line manager in the first instance. You can also ask an employee who has raise a formal grievance about something relatively minor whether they would be happy for it to be dealt with informally.
Remember too that mediation can be an effective way of resolving disputes.
BResourceFull Workbox is a subscription service. Become a member to access the full site and benefit from relevant, up-to-date information, related content and HR templates. Click on the banner below to enquire about membership.